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Please Get In Touch

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    Contact Us

    • Address:B-830, Pranik Chambers, Saki Vihar Road, Saki Naka Junction, Saki Naka, Andheri Mumbai :- 400072, Maharashtra,India
    • Phone: 022 2857 1616 ,022 2857 2626, 022 2847 0202
    • Mobile: +91 8591310070
    • Email: [email protected]

    WHAT DO I DO ON RECIVING A WRONG/DAMAGED/INCORRECT SHIPMENT ?

    Urgent Air WorldWide (India) Pvt. Ltd. being a logistics partner to your merchant, doesn’t guarantee product quality. We assure you that all shipments in our network will reach you untampered and in the same condition as handed over to us by your merchant. Please contact your merchant or the marketplace to raise any product related issue.

    HOW IS THE DELIVERY TIME CALCULATED ?

    Estimated delivery time depends on the following factors:

    1. Product(s) selected
    2. The destination pin-code e.g. 110014 to which you want the order to be shipped to
    3. Seller’s location

     

    Delivery time is calculated basis historical data of delivery timelines for orders originating from the entered pin-code. Delivery timelines might vary in a few cases depending on the above mentioned factors.

    MY ITEM IS NOT PACKAGED OR LABELLED, WILL YOUR COURIER ACCEPT THIS??

    We recommend sending your on-demand consignments in appropriate packaging, especially those which are fragile or involve loose parts. We cannot guarantee the integrity of the item if it is not placed inside protective packaging. We understand that some larger van-sized items might not be possible to package, however it is highly advisable that they are suitably protected or wrapped as to avoid damage.

    WHY WAS MY PARCEL NOT COLLECTED?

    Although couriers booked through Urgent Air WorldWide (India) Pvt. Ltd. have very high success rates (around 95%), very occasionally things can go wrong. Bad weather, accidents, road closures and heavy traffic can all affect a courier’s route and their ability to collect in the time frame you were given. If this is the case, we’re very sorry for the inconvenience caused and here to help you reschedule a collection. Contact us now.

    WHAT TYPE OF SERVICES DO YOU PROVIDE ?

    We can design the coverage, you need. Basic services range from immediate, to a number of hours, all the way to next day service. We also provide sweep or routed coverage, plus large freight loads. The service choices are up to you and your company needs!

    WHAT CAN I SHIP?

    Urgent Air WorldWide (India) Pvt. Ltd. transports a vast variety of goods and commodities around the world for our customers. Ensuring all shipments travel safely and securely throughout our global network is of utmost importance, so it’s essential you are aware of guidelines and restrictions for the items you are shipping.

    Which goods can be shipped and shipping requirements may vary from destination to destination, local laws and regulations. Some goods may only require a shipping label, while other items may require additional documentation, an agreement with Urgent Air Worldwide (India) Pvt. Ltd. and specific packaging, labels and package markings.

    HOW CAN I TRACK MY SHIPMENT

    1. To track your shipment, visit www.urgentairworldwide.com, enter your tracking ID (AWB/LRN) and click on ‘TRACK’.
    2. You can login using your mobile number to track and take actions on all your Urgent Air WorldWide (India) Pvt. Ltd. shipments in one go.